Lesson Payments, Bookings, Policies and Procedures

At CHAPMANS Guitars & Music we strive to provide a fantastic comfortable learning atmosphere, where musicians are having fun and getting the most out of there time.

To achieve enjoyment for the students, parents and children as an ongoing experience, we have the following policies and procedures.

Please respect the dedication, commitment and time you have in yourself and also of other students, as it is precious to everyone who is learning.

What we learn here is for life! A Musician, A Skill, A Passion, A Love, A Joy, A Life full of Memories!

Please ask us if you require assistance understanding the following information.

TIMES

Lessons = 30 minutes once per week.

Your Lesson time is yours booked in and wont change unless you specify and if available.

Cost = $25 per lesson, $100 per month, If lesson day occurs 5 times in a particular month then $125.

Payment made in store Cash or Eftpos.

Monday-Friday 1:00pm to 6:00pm

Saturday 11:00am-1:30pm

All lessons are personalized for each student, making sure they are learning things that will inspire them to not only practice, but to learn independently, in an effort to grow as a musician.

In addition:

§         Work with students in-shop.

§         Offer advice to students when buying new instruments and equipment.

§         Help with school music homework.

§         Repair/maintain student’s equipment.

Lessons are booked in at an agreed day of the week and time of the day.

§         Lesson times once booked in are NOT changeable unless agreed by the teacher first.

§         Changing of times is for special occasions and is not a regular occurrence as times are very limited.

Lesson Fees are on a Flat Monthly Plan

§         The fee for a month of lessons is to be paid at the 1st of each month.

§         Payments made after the 5^th of the month will incur a $15 late fee.

§         If no payment is received by the first lesson, the lesson time slot will be made available to waiting students.

§         Consistent late payment may result in termination of service.

§        Paying per lesson (individually) is no longer available.

Lesson Scheduling & Make ups

§         I am very flexible with scheduling and accommodating the times as much as practical.

§         24-hour advance notice is required to be eligible for a makeup lesson.

§         Lessons cancelled within 24 hours are able to be rescheduled for the makeup lesson and are subject to availability.

§         Makeup lessons can only be scheduled once and are forfeit if cancelled

§         If you do not re-schedule, you forfeit the fee for that lesson.

§         Any student who misses two (2) consecutive lessons without calling or email (24 hours before the missed lesson) will be assumed to have quit and will be dropped from the schedule. I do understand that there are certain extenuating circumstances that do come up, and I will try to work within those circumstances to help someone.

§         Refunds and credits are not available.

§         We are serious about helping you reach your goal and have made ourselves available specifically for you!

§         As Such, lessons cancelled less than 24 hours and “no shows” are not rescheduled.

§         Refunds and credits are not available for these circumstances.

Refunds

§         If Student decides to quit taking lessons in the middle of the 4-week lesson month/cycle, all remaining lessons will be forfeited.

§         NO Refunds or credits will be given.

Cancellations

Students are allowed one (1) excused cancellations per month. An excused cancellation includes the following criteria and a makeup lesson will be scheduled.

§         Call or email by 6:30pm day before the lesson.

§         Voicemail and email messages after 6:30pm will not be received until the following day and will be considered unexcused.

§         Exceptions: Students with a contagious virus, such as the flu may call before 12noon on the day of their lesson.

§         Absence due to emergencies such as hospitalisation, severe injury, or death in the family will be excused.

In the event that I must miss a Lesson, we will either

§         Schedule a makeup lesson.

§         Deduct a $25 lesson fee from next months bill.

Feel free to e-mail or call me with any questions you may have!

Lessons progress as fast as you can learn the instrument, so no pressure or exams! Some students just learn to strum along with there favourite songs, others want to join a band, and others go all the way to university to get a music degree! So there is no limit to what you can learn or how far you can go.